Privacy & Cookie Policy

Hotel Emerald SH.P.K. respects the privacy of visitors to its website and is committed to

protecting personal data in accordance with the applicable legislation in the Republic of

Kosovo, including Law No. 06/L-082 on Personal Data Protection.

This policy explains what types of data we may collect through our website, how we use it,

the legal basis for processing it, and your rights as a data subject.

The controller of personal data processed through this website is:

Hotel Emerald SH.P.K.

Website: emeraldhotel.info

Email: contact@emeraldhotel.info

Address: Preoc, Caglavice, Kosovo.

When you use our website, we may process the following categories of data:

 IP address

 device and browser information

 cookies and online identifiers

 technical data regarding the use of the website

 information you submit through contact forms or direct communication

 any other information you voluntarily provide through our website

Personal data may be used for the following purposes:

 ensuring the proper and secure operation of the website

 technical management and administration of the website

 analyzing website traffic and usage

 improving our content, services, and website functionality

 responding to inquiries, requests, or messages submitted by users

 fulfilling legal and regulatory obligations

Personal data is processed on one or more of the following legal bases:

your consent, where required by law the legitimate interests of Hotel Emerald SH.P.K. for

operating, securing, and improving the website compliance with legal obligations under

applicable legislation taking steps at your request prior to entering into a contractual

relationship or official communication, where applicable

In certain cases, personal data may be shared with:

 hosting, technical support, and website maintenance providers

 analytics service providers, where applicable

 IT security and system administration service providers

 public authorities and competent institutions when required by law

In all cases, data is shared only to the extent necessary and in accordance with applicable

legal requirements.

If service providers processing data on behalf of Hotel Emerald SH.P.K. are located outside

the Republic of Kosovo, appropriate legal and organizational safeguards will be applied to

ensure an adequate level of protection of personal data.

Personal data is retained only for as long as necessary to fulfill the purposes for which it was

collected, to comply with legal obligations, or to protect the legitimate interests of the

company.

The exact retention period may vary depending on the type of data, the nature of your

request, and applicable legal requirements.

Hotel Emerald SH.P.K. implements reasonable technical and organizational measures to

protect personal data from unauthorized access, loss, misuse, alteration, or unauthorized

disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely

secure, and we continuously strive to maintain appropriate security standards.

In accordance with applicable personal data protection laws, you may have the right to

request:

 access to your personal data

 correction or completion of inaccurate data

 deletion of personal data where legal conditions are met

 restriction of processing

 objection to processing where applicable

 withdrawal of consent where processing is based on consent

 submission of a complaint to the competent personal data protection authority

To exercise these rights, you may contact us at: contact@emeraldhotel.info

The website uses cookies and similar technologies to ensure proper website functionality,

remember user preferences, and, where applicable, analyze website usage.

Where required by law, non-essential cookies, including analytical or functional cookies that

are not strictly necessary, are activated only after you provide consent through the cookie

banner or cookie preference panel.

Our website may contain links to other websites. Hotel Emerald SH.P.K. is not responsible

for the content, security, or privacy practices of third-party websites. We recommend

reviewing the privacy policies of those websites.

Hotel Emerald SH.P.K. reserves the right to update this Privacy & Cookie Policy from time to

time to reflect legal, technical, or operational changes.

Any updated version will be published on this page along with the effective date.

For any questions regarding this policy or to exercise your personal data rights, you may

contact us at: